IT Support Apprentice
Provide day-to-day IT support so colleagues and customers can keep working without interruption.
Role
- Provide day-to-day technical support to colleagues or customers by phone, email, chat or in person
- Investigate and diagnose IT problems and faults using the organisation's troubleshooting methods and tools
- Install and configure software and hardware, for example mobile apps, printers, projectors, scanners and cameras
- Follow the organisation's security policies when carrying out IT tasks
- Document tasks and escalate appropriately so there is a clear audit trail and issues keep moving
Training
You will work towards the Information Communication Technician apprenticeship standard, with training delivered by Solveway alongside your role.
Progression to 2nd-line support or IT Support Analyst.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday to Friday, 09:00 to 17:00. Full-time, 38 hours per week.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 28th October 2026
- Start Date
- Wednesday, 28th October 2026
Desired Skills
- Organisation skills
- Communication skills
- Analytical skills
- Attention to detail
- Problem solving skills
Qualifications
- English GCSE, grade 4 (Desired)
- Maths GCSE, grade 4 (Desired)
About the Employer
e-Tech Solutions
IT Support