Field Engineer

Field Engineer
Location: Birmingham / Redditch / Midlands (with regular UK travel)
Salary: £30,000 – £35,000 + van, tools & expenses
Hours: 42.5 hours per week (typically 8:30 am – 5:00 pm, with flexibility required)
Contract: Full-time, Permanent

Are you looking to be part of a growing, fast-paced business that's changing the way organisations manage access and security?

At e-Track, we don’t just install intelligent key management systems – we’re disrupting the industry. With innovation at our core and a reputation for exceptional service, we’re growing fast and working with some of the UK’s most security-conscious sectors, including policing and commercial enterprises.

As part of our next phase of growth, we’re hiring a Field Engineer to join our expanding technical team. This role is ideal for someone who’s hands-on, technically minded, and passionate about solving problems. You’ll be the face of e-Track on the ground – installing, repairing, and maintaining our systems, while providing top-level support to our customers.

What You’ll Be Doing:

Field-Based Work (UK-wide):

• Install and maintain our intelligent key systems at police sites and commercial locations
• Respond to callouts, typically with a 48-hour SLA
• Carry out system diagnostics, repairs, and preventative maintenance
• Travel extensively, including overnight stays (often Mon–Fri), with van and expenses provided

Workshop & Production Support:

• When not on site, help build, prepare, and configure systems to the highest standards

Customer Interaction:

• Provide professional, friendly support and training on-site
• Communicate clearly with a wide range of stakeholders, including senior managers and operations teams
• Spot opportunities to enhance systems and recommend upgrades

Technical & Safety Standards:

• Use power tools and work from technical diagrams confidently
• Ensure all work is compliant with Health & Safety regulations
• Conduct wiring and software updates (training provided)

What We’re Looking For:

Essential:

• Hands-on experience in an engineering, installation, or technical support role
• Confident using power tools and basic electrical tasks

• Midlands-based for easy access to sites across the UK
• Ability to travel across the UK with overnight stays
• Comfortable lifting and handling equipment up to 100kg with support

• Strong communication skills and a proactive, reliable approach
• Clear record and ability to pass Level 2 police vetting

Desirable:

• Background in automotive, access control, alarm systems or similar
• Familiarity with software setup, networking, or system configuration

Why Join e-Track?

• Be part of an ambitious, growing company that’s shaking up the market
• Work in a supportive, close-knit team that values initiative and great service
• Gain exposure to high-profile clients and cutting-edge technology
• Receive full training and development opportunities
• Enjoy excellent benefits, including:
• Company van (Ford Transit), branded tools (Milwaukee)
• £25 daily meal allowance & Premier Inn business travel card
• 22 days holiday (rising with service) + bank holidays

We know that not everyone ticks every box. If you have the technical mindset, drive, and customer-focused attitude we’re after, we’d love to hear from you.

Please note: unfortunately, we are unable to offer visa sponsorship for this role.