Messaging & Notification SME

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role Title: Messaging & Notification SME

Location: London 2-3 days

Duration: 31/12/2025

Pay rate: £537 per day Inside IR35

Role Description:

1. Experience in customer journeys and delivery mechanisms for SMS, email, push notifications, and in-app messaging

2. industry best practices

3. current state solution assessments

Key responsibilities include:

- Working on a discovery phase to develop a product strategy for Messaging and Notifications for the Bank. The aim of this phase is to produce a strategy for the Bank’s capabilities regarding customer communications for digital journeys (e-mail, SMS, device notifications).

- Establish a distributed customer messaging and notification architecture to address current fragmentation and enhance customer experiences across our journey touchpoints.

- A strategic solution should create an event-driven ecosystem for coordinating communications across channels, designed to support multiple business domains including retail banking, wealth management, business, corporate and investment banking.

Key components to be considered are:

• interconnected notification services that integrate with existing banking channels

• a rules engine for context-aware messaging

• a content management system for messaging templates

• delivery mechanisms for SMS, email, push notifications, and in-app messaging

• customer preference management for regulatory compliance

• analytics and reporting for measuring communications effectiveness

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.