AEP, AEM Sites & Assets Enterprise Field Engineer

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: AEP, AEM Sites & Assets Enterprise Field Engineer
Duration: 13 months
Location: London 2-3 wfo (mostly across the UK, some travelling within Europe may be required).
Pay Rate: £406 per day all inc. (Inside IR35)

Job Description

What the Role Involves

Ultimate Success is Adobe's premium customer success subscription, designed to help enterprise customers accelerate value realization from their Adobe CX Enterprise investment. It provides access to a named Customer Success Manager (CSM) and Technical Account Manager (TAM), together with a pooled team of Field Engineers who deliver technical and strategic advisory engagements on demand. The CSM owns the customer relationship and drives the overall success plan; Field Engineers are requested by the CSMs or TAMs to deliver specific Accelerators that address technical readiness, adoption, or strategic priorities identified within that plan.

The successful candidate will deliver Success Accelerators to Adobe Ultimate Success customers, operating within Adobe's Field Engineering team. Accelerators are structured advisory engagements scoped to address a defined business or technical challenge. They are capped at 40 hours of effort and are designed to deliver a clear, documented outcome within a short timeframe, typically four to six weeks from kick-off to final output. Delivery follows Adobe's established accelerator methodology and is tracked and quality-assured through Adobe's internal systems.

Typical Accelerator categories include:

Technical Readiness: Solution Optimization Reviews, Go-Live Readiness, Implementation Readiness, Upgrade and Migration Readiness, Solution Troubleshooting

Adoption and Enablement: Use Case Mapping to Solution Capability, Tool Workflow and Governance Optimization, Value Measurement Frameworks

Strategic Readiness: AI and Agentic Readiness, Content Supply Chain Readiness, Digital Strategy and Roadmaps

Each engagement requires the resource to conduct a structured discovery with the customer; produce a written output following defined delivery methodologies, templates, or delivery toolsets (assessment, roadmap, or recommendation document) to Adobe's quality standard; present findings to customer stakeholders; capture and document an Impact Summary, and hand off clearly to the assigned customer success team.

Solution Specialisation:

Two specialisation tracks are required. Requests will specify which track is needed at point of engagement.

Track 1 - Adobe Experience Platform (AEP) and Data Solutions

This track is representing approximately two thirds of the backfill requirement.

Relevant solutions: Adobe Experience Platform, Real Time Customer Data Platform (RTCDP), Adobe Journey Optimizer (AJO B2C and B2B), Customer Journey Analytics (CJA).

The resource must demonstrate hands-on delivery experience across at least two of the primary solutions, with AEP as the core specialism. Experience of AEP-native integrations (data ingestion, identity resolution, segmentation, activation) and an understanding of data governance requirements in enterprise environments are essential.

Track 2 - Adobe Experience Manager (AEM) and Content Solutions

This track represents approximately one third of the backfill requirement.

Relevant solutions (primary): AEM Sites, AEM Assets, Workfront, Content Supply Chain (CSC), Edge Delivery Services (EDS). Lower priority for this backfill requirement: AEM Forms, AEM Guides, AEM Screens.

The resource must demonstrate hands-on delivery experience with AEM in an enterprise context, including cloud-native deployment. Experience of CSC architecture and EDS is particularly sought for current pipeline requirements.

Minimum Qualifications

Past experience delivering technical advisory or consulting engagements for large enterprise customers, in a customer-facing capacity, across one or more Adobe CX Enterprise solutions.

Demonstrable ability to conduct structured assessments, produce clear written deliverables, and present findings to mixed technical and business audiences up to leadership level.

Strong communication skills in English; able to tailor tone and depth to audience from practitioner to leadership level.

Willingness to operate within Adobe's internal systems, quality frameworks, and customer engagement protocols for the duration of the assignment.

Located in EMEA, with the ability to travel for customer-site engagements as required (~20% travel).

Ability to self-manage a varied workload across multiple concurrent engagements, adapting quickly when customer priorities, scope, or timelines shift mid-delivery.

Skills that Strengthen a Candidacy

Current Adobe Certified Expert (ACE) certification in one or more relevant solutions (AEP, RTCDP, AJO, CJA, AEM Sites or Assets).

Experience delivering engagements within a subscription or retainer-based services model, where quality and velocity both matter.

Familiarity with Adobe's Ultimate Success Accelerator framework or equivalent short-form advisory methodology.

Prior exposure to Adobe's internal tooling is an advantage but not required.

Understanding of EMEA enterprise customer environments and data privacy requirements (GDPR and relevant industry-specific regulations).

Language: English required; additional European languages (Spanish, German, French, Dutch, Italian) are advantageous and may be specified per request

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.