Exit Operational Design Expert
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Role Title: Exit Operational Design Expert
Location: London
Duration: 31/12/2026
Days on site: 2-3 days/week
Pay Rate: £671 per day inside IR35
Role Description:
We are seeking a seasoned Exits Operations Design Expert with extensive experience in designing, setting up, and managing Central Exit Utilities within large, complex, global banking environments. The ideal candidate will bring deep operational expertise, strong understanding of global banking controls, and hands-on experience driving people-, process-, and technology-led transformation across the employee exit life cycle.
This role is critical in ensuring that client' exit processes are controlled, compliant, efficient, and aligned to global policy and regulatory expectations.
Key Responsibilities
Design, set up, and run a Central Exits Utility aligned with client global operating model, ensuring consistency and control across regions and business units.
Lead end-to-end Exit Operations, covering voluntary, involuntary, retirement, internal mobility exits, and complex offboarding scenarios.
Develop and implement process frameworks, SLAs, and governance models for exit operations in alignment with HR, Risk, Legal, Compliance, and Technology teams.
Drive standardization and centralization of exit processes across global locations, ensuring efficiency, scalability, and regulatory compliance.
Partner with technology teams to enable workflow automation, exit checklists, control dashboards, and integration with HR systems (Workday experience preferred).
Ensure risk mitigation and control adherence across all offboarding touchpoints including access de-provisioning, asset returns, payroll adjustments, and regulatory notifications.
Manage operational metrics, KPIs, and reporting frameworks to measure service delivery, control effectiveness, and process health.
Lead remediation activities for audit findings, operational incidents, and regulatory actions related to exit processes.
Support transformation initiatives such as process optimization, digitalisation, and global hub strategy execution.
Provide SME advisory to senior leadership on exit processes, policy design, control enhancements, and change impacts.
Required Skills & Experience
7-12 years of experience in Exit Operations, HR Service Delivery, or Workforce Operations within large universal or global banks.
Proven expertise in building and managing centralised exit/offboarding utilities at scale.
Strong knowledge of risk, control, audit, HR policy, and regulatory requirements related to employee offboarding.
Hands-on experience with operational process design, workflow automation, and transitioning decentralised processes into a centralized utility.
Deep cross-functional understanding of HR processes (eg, HR Ops, Access Management, IT Asset Mgt, Payroll, Compliance, Third-party vendors).
Strong stakeholder management experience across HR, Operations, Risk, Legal, Security, IT, Finance and senior leadership.
Experience in global service hub models, shared services, or captive operations.
Proficiency in working with tools like Workday, ServiceNow, Control Dashboards, and other HR/ops systems.
Excellent problem-solving, analytical, and communication skills.
Preferred Qualifications
Experience with Barclays or similar global banking environments.
Exposure to regulatory frameworks such as SMCR, financial crime, access governance, and operational risk.
Lean, Six Sigma, or process improvement certification (preferred).
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.