Google Workspace Administrator
Job Title: Google Workspace Administrator
Location: London, UK
Job Type: Full-time contract, Until 30/09/2026
Work Model: Hybrid (2 days/week onsite)
Summary:
Reporting into the Cloud Operations Manager you will be a subject matter expert in Google Workspace in the Google Administration team that manages the Google Workspace range of applications for the Client totalling 13,000 accounts.
Responsibilities:
You will act as a primary escalation point for the service desk, as a Google liaison, and help the department to gain maximum benefit from the technology.
You will help ensure that the Google Workspace environments are;
Securely configured
Updated accordingly
Well maintained and follow best practices
You will be the Subject Matter Expert for all Google Workspace range of applications (Google Drive, Google Mail, etc.), and 3rd party cloud productivity suite tools such as AODocs.
Main Responsibilities:
Maintain regular contact with users to understand their needs and challenges and ensure continuous improvement of products and services.
Maintain and build the relationship with Google and our Google Partner.
Develop an effective partnership and act as an ambassador for Google Workspace, challenging the departments and users where appropriate.
Support business change activities, focussing on technology impacts.
Manage and triage incoming tickets for the Google team.
Provide Project Management for the various in-flight projects that involve the Google team.
Stay up to date with changes to Google Workspace, Google Cloud, and other products.
Act as Subject Matter Expert for escalation of Google related problems and changes from the service desk and business partners.
Promote the service desk as the go to function for technology and digital related change, or problem rectification, ensuring they are engaged early and solutions are determined with input from them.
Work with the Digital Records Management team in managing the AODocs document library.
Work with the Project Delivery team in the migration of data and email into and out of Google Workspace.
Work with the Security team, Freedom of Information and Subject Access Request team to provide relevant support.
Work with Cyber Security on the best practices for managing Google Workspace including but not limited.
to; authentication and authorisation (OAuth, SSO, Sharing Permissions, Service Accounts, etc), Data Loss Prevention, Trust Rules, etc.
Creating documentation for new and existing applications, processes, training materials, and service desk knowledge base articles.
Person specification
Essential:
Experience in working as third line support in a busy IT support function
Experience in the delivery of complex projects from ideation to implementation
Experience in data migrations and migration tools
Deep understanding of messaging protocols and email security
Experience in using Google Apps Manager commands (GAM)
Experience managing SaaS based messaging platforms such as Google and Office 365
Experience in managing a large Google Workspace domain including third party tools
Experience with working as a business analyst to gather requirements and success criteria for project work
Experience with running multiple (dozens) of projects simultaneously
Experience with managing multiple DNS zone files
Experience with implementing email security standards such as DKIM, SPF, DMARC, and MTA-STS
Experience with, and confident in dealing with, senior stakeholders and VIPs.
Desirable:
Understanding of legislation pertaining to government and public sector data and IT security
Any experience with AD, MS Exchange and Sharepoint is highly beneficial
Experience in managing and administering MS Sharepoint and Office 365
A good understanding of Change Management Principles in relation to changing of messaging platform
Experience with Asana and Jira
Experience in document management systems.
Technical skills:
We'll assess you against these technical skills during the selection process:
Google Workspace
Troubleshooting
Investigation
Email Security Best Practices
Application Integration
Google Workspace Admin console
GAM Commands
Implementing Google Best Practices