Incident Analyst

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role: Incident Analyst

Location: Manchester (4 days onsite/week)

Rate: 335GBP/Day(Inside IR35)

Job Description:

Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands-on use of ServiceNow.

Excellent communication, stakeholder management, Excel/reporting skills, and be comfortable working across global teams with a service-improvement mindset.

*Core skills:*

- Experience of working in financial services industry

- Strong incident background and experience of Incident Management in enterprise transformation

- Understanding of Problem Management

- ITIL v3 or V4 accredited

- Knowledge of any incident tracking system such as ServiceNow

- Excellent excel skills

- Reporting skills desirable

*Soft Skills:*

- Excellent verbal and written communication skills

- Has the right attitude towards the role and is willing to support all products and any ad hoc tasks

- Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams

- High level of professionalism when communicating with external clients and internal users

- Results oriented, leading by example with excellent analytical and problem-solving skills

- Maintain an attitude of continual service improvement to help suggest improvements and drive change

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.

Please note, candidates are often Shortlisted within 48 hours.