Support, Sustain and Improvement Architect

Must hold Active SC

Rate: 447/Day Inside IR35 status

Role Description:

The remit of the support team is to take responsibility for the co-ordination and delivery of support-related activities across the Engineering user group for deployed new functional design capabilities within Siemens NX toolset (Siemens NX CAD/Teamcenter PLM/Capital/Visualisation).

The Support, Sustain and Improvement Architect will be a subject matter expert in one or more of the above Siemens design tools and will provide at-elbow support to the end user base within the a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management.

Key responsibilities include:
Provide expert consultation on the usage and optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base.
Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days onsite within the first few weeks to build relationships)
Take ownership of end user issues and queries that are raised, perform triage to ensure they are managed by the appropriate team(s) as needed- Training, Process, Data, IM&T etc.
Be the voice of the user on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems
Work with multi-disciplinary teams to understand current and planned functional increments, including updates to eg support documentation, training, defect and workaround management etc.
Form trusted advisor relationships within the end user community and be an immediate point of contact
Signpost end users to available enablement collateral covering user guides, process documentation, known defect & workarounds etc.
Proactively provide required coaching and mentoring to client support resources, to achieve effective upskilling in the toolsets
Proactively contribute to required documentation and knowledge management activities
Contribute to Project & Programme reports and communications as required

Your Profile
Minimum of 3 years' experience in Siemens NX CAD and Teamcenter PLM, and ideally, some experience in Capital and/or Visualisation
Learning mindset, with the ability to keep up to date on toolset developments and understand client use cases
Analytical mindset to triage issues and understand root causes
Highly proactive with ability to engage with and support a diverse range of users in the Programme, having different levels of knowledge and experience in both the Siemens toolset and the client product
Empathetic and patient to support end users effectively

Desirable Skills:
Work experience in Engineering/Manufacturing domain, ideally in the Aerospace & Defence sector (or closely allied)
Awareness of NX Structure Designer and/or NX for Ship Building
Previous experience of coaching & mentoring more junior and/or less experienced staff

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.