UX Researcher

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role Title: UX Researcher
Location: Manchester
Duration: 31/12/2026
Work setup: 2 days onsite/week

MUST BE PAYE THROUGH UMBRELLA

Role Description:

• The User Experience Researcher will be primarily responsible for management of the research team.
• Implementation and management of research processes.
• Overseeing and assigning appropriate workloads (sprint planning) and ensuring the team is working efficiently and in line with the SME priorities.
• Providing roadmaps and timelines of completion for project work with strategic insight.
• Supervision and collaboration on; designing, conducting, analysing, and reporting on user-centered design research and usability testing including identification of user needs and goals, task and workflow modelling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing.
• A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects.

KEY ACCOUNTABILITIES:

As a UX Researcher you will be accountable for:

• Managing the UX research team and assume responsibility for outputs/deliverables
• Working alongside the Digital Performance & Optimisation Lead to define, implement and champion user centered design strategy and processes
• Ownership of the SME Customer Research Panel - recruitment, engagement and controls
• Designing and conducting usability research both online and in the field and provide recommendations for improvement
• Serve as a member of a team that acts as a 'repository' of research-based usability knowledge
• Work with project Stakeholders and team members to test business requirements using the most appropriate method
• Lead, develop and motivate the UX Research Team
• Determine user needs by conducting in-depth analysis across a range of research practices
• Work with Designers & Content Designers to test proposed look & feel initiatives, working together to develop the most appropriate solution for customers
• Manage and develop other researchers to assure and improve research practice
• Lead moderated user testing and workshops.
• Observe UX Team conducting user testing and workshops to ensure done in a complaint and effective way, providing feedback as appropriate
• Promote user centered design principles and best practice across Digital, SME and the Bank - developing a culture of research first
• Conduct in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, and other approaches to ensure the user need is fully understood in the service design)
• Consumer Duty - Maintain knowledge of and adherence to all relevant regulatory requirements

TECHNICAL CAPABILITIES:

• Team member management
• Usability moderating (all types, particularly one-on-one)
• Experimental design
• Test method selection
• Statistical/qualitative/quantitative analysis
• Presentations (verbal and written)

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• Excellent communication and presentation skills, both written and oral
• Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners
• Proven experience of mentorship and management skills
• Proven experience of effective time management of self and others
• Ability to impact assess workload and manage delivery expectations and deadlines appropriately
• Choose appropriate methods and advise on application of research methods to assure best practice
• High level of customer focus and understanding of customer needs
• Experienced in usability test moderating (all types, particularly one-on-one)
• Participant recruiting/screener creation
• Proven experience of managing, executing and analysing usability test sessions
• Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services
• Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change
• Precise and high attention to detail
• Be passionate about uses of information architecture/usability/accessibility.
• Experience within a research and digital environment.
• Uses strategic insight and aligns user research activities to inform decision making and action.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.