Incident Analyst

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role: Incident Analys

tLocation: Manchester (4 days onsite/week)

Rate: 335GBP/Day(Inside IR35

)
Job Descriptio

n:Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands‐on use of ServiceNo

w.Excellent communication, stakeholder management, Excel/reporting skills, and be comfortable working across global teams with a service‐improvement mindse

t.
**Core skills

:**- Experience of working in financial services indus

try- Strong incident background and experience of Incident Management in enterprise transformat

ion- Understanding of Problem Managem

ent- ITIL v3 or V4 accredi

ted- Knowledge of any incident tracking system such as Service

Now- Excellent excel ski

lls- Reporting skills desira

ble
**Soft Skill

s:**- Excellent verbal and written communication sk

ills- Has the right attitude towards the role and is willing to support all products and any ad hoc t

asks- Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined t

eams- High level of professionalism when communicating with external clients and internal u

sers- Results oriented, leading by example with excellent analytical and problem-solving sk

ills- Maintain an attitude of continual service improvement to help suggest improvements and drive ch

ange
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as poss

ible.Please note, candidates are often Shortlisted within 48 h