Instructional Designer

Job Title: Content Strategist/UX writer

Location: Coventry, UK

Job Type: Full-time contract, 6 months

Work Model: Hybrid (occasional visits to the office)

Responsibilities:

• Work on a single piece of content or on the end-to-end journey of a service to help users complete their goal.

• May involve the creation of, or change to, a transaction, product or single piece of content that stretches across digital and offline channels.

• An expectation that appropriate content is shown to a user in the right place and in the best format; starting from discovery and working closely with user researchers, service designers and interaction designers.

• Be responsible for creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey.

• Need to be comfortable using evidence, data and research to make content decisions; build relationships to focus on the needs of the user and to influence stakeholders; contribute to and use the style guides and content patterns.

Typical Skills:

• Understand different prototyping techniques and be able to use them to visualise content in context. Identify important stakeholders and communicate with them clearly and regularly. • Contribute to content strategies and policies, and can create content patterns or standards.

• Can identify tasks that will provide insights into a problem, formulate hypotheses, gain insights from data and user research and make decisions on findings.

• Design content to meet user needs and make complex language and processes easy to understand, presenting the right information in the right format for what users need.

• Have robust experience of writing, editing and publishing digital content.

• Understand accessibility requirements and can design content that works with common assistive technologies.

Essential Criteria:

• Extensive experience of learning and organisational design within large, complex organisations.

• Proven ability to engage with stakeholders and subject matter experts to design high-quality learning solutions.

• Experience of leading the end-to-end design and development of blended learning products, ensuring alignment with business needs and governance requirements.