Resources Manager

Job Title: Senior Resource Manager

Location: Shoreditch (Hybrid – 3 days per week onsite)

Duration: 12 months contract initially

Max. Budget: £84.9k per annum + paid holidays + pension or £443 per day Inside IR35

The Opportunity:

• We are seeking an experienced professional with deep expertise in resource management, consulting operations and contingent workforce management within a Professional Services environment. As a recognised authority and key contributor, this role within our Resource Management Office (RMO) requires sound judgement, strong commercial acumen and a comprehensive understanding of staffing processes, including industry-aligned skills matching, contractor negotiations, scope development, purchase requisition management and relevant employment law considerations.
• This position collaborates closely with global delivery teams, including nearshore and offshore resources, partners, customer-facing executives and delivery leadership, to achieve revenue targets, optimise labour utilisation and ensure staffing excellence across the portfolio.

What You Will Do:

Resource Brokering

• Optimise project resource assignment based on engagement model, skills alignment, cost, availability and revenue potential, prioritising internal sourcing
• Act as the primary owner for resource requests, assignment confirmations, scheduling and conflict resolution
• Partner closely with managers to understand consultant skill proficiency, industry experience, career objectives and training or cross-training needs
• Proactively identify staffing risks and recommend mitigation strategies
• Maintain accurate resource assignments and schedules within Professional Services automation tools
• Deliver timely reporting and analysis on resource supply and demand, utilisation forecasting, and subcontractor usage — both on a regular and ad hoc basis
• Monitor trends and analyse key resourcing metrics, including under- and over-utilisation, future staffing needs, and potential recruitment requirements
• Track resource utilisation, identify bottlenecks, align with resource plans and manage time-sensitive requests
• Facilitate weekly staffing meetings with delivery management
• Participate in deal assessments and internal deal reviews

Partner Management

• Lead the end-to-end process for identifying, sourcing, and onboarding contingent workers when external resources are required
• Build and maintain strong, multi-level relationships with strategic external partners
• Develop, review, and/or approve partner Statements of Work (SOW)
• Complete purchase order requests and secure approvals within agreed service levels, aligned to delivery start dates
• Request and manage onboarding for partner resources
• Manage cost and revenue forecasting related to partner spend, including weekly burn rate and identifying corrective actions where required
• Maintain an understanding of partner markets, business propositions, capabilities, and market positioning
• Follow corporate partner usage guidelines and identify opportunities to use partners strategically to extend staffing options

Operational Excellence

• Maintain documented processes and records, and manage accurate consultant skills profiles
• Collaborate with delivery managers regarding demand needs and training opportunities
• Align with and contribute to standard processes used by the RMO.

What you need to succeed:

Required Competencies & Qualifications

• 6+ years’ experience in professional services resource management required
• Excellent communication skills in English, both written and verbal; proficiency in a second language is desirable
• Strong influencing and negotiation skills with leaders at all levels
• Demonstrated experience with project financials
• Degree-level qualification or equivalent experience preferred

Technical Skills

• Advanced proficiency in Microsoft 365 (Excel, PowerPoint, collaboration tools)
• Demonstrated experience using integrated Customer Relationship Management (CRM) and Professional Services Automation (PSA) platforms

Working Style / Attributes

• Manage competing priorities effectively and adapt to evolving business needs
• Proven ability to operate autonomously with a proactive, self-starting approach
• Conduct all activities in a highly professional manner that instils confidence and consistently adds business value
• Meticulous attention to detail
• Challenge assumptions and support recommendations with data.