Technical Lead

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: Technical Lead – Contact Center (AWS Connect, python, Lamda, Terraform)

Location: London, (Hybrid - 2 /3 days per week onsite)

Duration: 12 months

Pay Rate: £ 749/day (PAYE through FCSA Umbrella)

Detailed Job Description:

• Provide technical leadership and mentorship to a team of engineers working on Client Connect and AWS solutions.
• Collaborate with cross-functional teams, including architects, product managers, and developers, to define system requirements and design solutions.
• Design, implement, and optimize Client Connect contact centre solutions, including integrations with CRM systems and third-party tools.
• Utilize AWS services (e.g., Lambda, DynamoDB, API Gateway, CloudWatch, S3, IAM) to build scalable and resilient architectures.
• Enhance customer experience by implementing features like IVR, Chatbots, Call Routing, and Analytics on Client Connect.
• Develop and maintain Infrastructure as Code (IaC) using Terraform to automate the provisioning of AWS resources.
• Implement CI/CD pipelines using GitHub Actions or other tools to ensure smooth deployment and integration processes.
• Write clean, maintainable, and efficient code in Python to support automation, data processing, and backend development.
• Act as a point of contact for escalations and critical technical challenges

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.