2nd Line Engineer / NOC Engineer - URGENT

NOC Engineer (Training Provided for Strong 2nd Line Engineers)

Location: Near Wembley (Datacentre Based)

If you are currently working as a 2nd Line Engineer and are looking to move into a NOC role, our client is happy to provide the training and support to help you make that transition.

Shift Pattern: 24/7 Rotating Shift Pattern (Days & Nights)

Our client is a leading Managed Service Provider (MSP) supporting global hedge funds, investment firms and banks.

Due to continued growth, they are looking for a NOC Engineer to join their operations team.

Key Responsibilities

• Monitor and prioritise incoming NOC tickets and system alerts, ensuring issues are responded to and escalated where required.
• Monitor a wide range of infrastructure including servers, networks, firewalls, cloud services, applications and datacentre environments.
• Respond promptly to incidents, outages and performance issues.
• Track incidents through to resolution, ensuring all updates are accurately documented.
• Communicate effectively with customers, internal teams and third-party suppliers regarding incidents and service updates.
• Carry out basic datacentre activities including server racking, hardware installation and network patching.
• Support a business-critical 24/7 operational environment where service availability is paramount.

Skills & Experience

• Previous experience in a 2nd Line Infrastructure Support, Service Desk or NOC role.
• Strong troubleshooting and incident management skills.
• Good knowledge of Microsoft technologies, including Windows Server and Microsoft 365.
• Experience supporting cloud-based infrastructure and backup solutions.
• Previous NOC experience is advantageous but not essential.
• Comfortable working a rotating 24/7 shift pattern.
• Excellent communication skills with a proactive approach to problem-solving.

You will receive ongoing training and an opportunity to develop your career within Network Operations.

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