IT Service Desk - URGENT

IT Service Desk Analyst (1st–2nd Line Support)

I’m currently working with a well-established organisation that’s looking to add an IT Service Desk Analyst to its growing IT team.

You’ll be joining a busy Service Desk environment, acting as the first point of contact for IT-related issues and playing a key role in keeping the business running smoothly.

The role

• Providing first-line support via phone, in person, and onsite at the head office
• Logging and managing incidents and requests through the ITSM system
• Troubleshooting and resolving issues efficiently, with a focus on first-time fixes
• Escalating complex issues with clear and detailed documentation
• Delivering a high standard of customer service to internal users and external partners

Technical skills

• Microsoft Windows 10/11
• Microsoft Office 365
• Active Directory
• Group Policy
• SCCM

This role would suit someone looking to build long-term experience within IT support while gaining exposure to a wide range of technologies and projects.

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