Senior Service Delivery Project Manager - Carve-out programme

Senior Service Delivery Project Manager

Hybrid | 1 day per week onsite in London

12 months with a strong possibility of extension

We’re seeking an experienced Senior Service Delivery Project Manager to play a pivotal role in a carve-out programme.

Proven experience in carve-out programmes for a multi-site organisation is essential for this role.

Role:

We are seeking an experienced Project Manager to lead and deliver a high-profile carve-out programme for a large corporate organisation. The successful candidate will manage all aspects of the programme, ensuring the smooth separation of business units, services, and systems while maintaining operational continuity. This role requires a hands-on, highly organised professional with a proven track record in complex, multi-site carve-out projects.

Key Responsibilities

• Lead end-to-end service transition activities for new and existing services, ensuring smooth handover into BAU.
• Define, maintain, and enforce service transition frameworks, governance, and standards.
• Coordinate readiness assessments, acceptance criteria, and onboarding processes.
• Design operational and support models, aligning internal teams and outsourced partners.
• Work with outsourced providers to set clear SLAs, KPIs, RACI responsibilities, escalation paths, and communication channels.
• Facilitate knowledge transfer, documentation handover, tooling setup, and operational acceptance.
• Manage multiple concurrent transition projects, tracking dependencies, risks, and reporting to senior leadership.
• Act as the primary interface between delivery teams, operational support, suppliers, and business stakeholders.
• Champion continual service improvement, analysing outcomes, performance, and stakeholder feedback.

Skills & Experience Required

• Extensive experience delivering service transitions or onboarding in complex, multi-supplier, outsourced environments.
• Solid project and programme management skills (PRINCE2, MSP, PMP, or equivalent).
• Deep understanding of ITIL v4 and service management principles.
• Exceptional stakeholder management, including C-suite and director-level engagement.
• Excellent communication, facilitation, negotiation, and leadership skills.
• Ability to manage competing priorities, drive accountability, and deliver results under pressure.

If you’re a PM with carve-out experience in a complex, multi-supplier environment, please email me your CV for an immediate interview.