Senior 3rd Line Infrastructure Engineer
Senior3rdLineInfrastructureEngineer(3rdLine&Projects)/Bedford/£35,000to£38,000perannumBenefits JoinoneoftheUKsfastest-growingManagedServiceProvidersandtakeyourITcareertothenextlevel!Ifyoureasharp-thinkingproblemsolverwholovesvariety,teamwork,anddeliveringgreatwork,thisistheroleforyou.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
WhatYoullBeDoing: AsaSenior3rdLineInfrastructureEngineer,youarethetechnicalengineoftheTechnicalAccountManagementteam.Thisisnotastandard"reactive"3rdlinerole;whileyouwillhandledeep-levelescalations,yourprimaryfocusisproactiveinfrastructurehealthandthedeliveryoftechnicalprojects.YouwillworkcloselywiththeTeamLeadtoensureourclients'infrastructureisalignedwithbestpracticesandmodernstandards.
Thisisahands-onrolewhereyouwilldesignandimplementarangeofITchangeprojectsforclientsinyourregion.Youwilldevelopandmaintainrelationshipsthatourclientsputtrustintodeliverthesolutionsthattheirorganisationsneed,whileprovidingexpertise-in-depthtotheServiceTeamwhoescalatefaultstoyouforresolution.
KeyResponsibilitiesoftheSenior3rdLineInfrastructureEngineer: InfrastructureProjects:Ownandexecutetechnicalprojectssuchasservermigrations,Microsoft365tenant-to-tenantmigrations,andnetworkrefreshes.
TechnicalAlignment:Conductregulartechnicalreviewsofclientenvironmentstoidentifyrisks,end-of-lifehardware/software,andsecuritygaps.
3rdLineSupport:ActasaseniorescalationpointfortheServiceDesk,resolvingcomplexissuesacrossvirtualization,storage,andcloudplatforms.
Documentation:Maintainhigh-qualitytechnicaldocumentationand"SiteFiles"forclientenvironmentstoensureseamlesssupportacrossthebusiness.
ClientAdvisory:SupporttheTeamLeadintechnicalmeetingsbyprovidingdata-driveninsightsonsystemperformanceandrequiredupgrades.
Experience&Qualifications: Minimum35yearsinatechnicalrole,ideallywithinanMSPoramulti-siteinternalenvironment.
Provenabilitytofollowaprojectplan,meetmilestones,andcommunicateprogressclearly.
BasedwithinacommutabledistanceofBedford(forsitevisitsandofficecollaboration).
Ideallyholdingrecognisablevendorqualifications Infrastructure:ExpertknowledgeofWindowsServer(2019onward),ActiveDirectory/GPO,andEntra/Microsoft365/ExchangeOnline.
Virtualisation:AdvancedexperiencewithVMwarevSphereorMicrosoftHyper-V.
Cloud:ProvenexperienceinAzureorAWS(migrations,environmentbuilds,andsecurity).
Networking:Strongunderstandingofwirednetworking,experiencewithfirewalls(Sophos/Fortinet/Cisco),andVPNs.
WirelessNetworking:Experiencewithplanning,deploymentandsurveyingofwirelessnetworksincommercial,educationand/orhealthcaresettingswithvendorslikeMeraki/Aruba/Ruckus Backup&DR:Managementofenterprise-levelbackupsolutions(Veeam,Redstor,etc.).
WhatsinItforYou? £35000£38000basedonexperience 22daysannualleave Afriendly,collaborativeofficeculture Realvarietyeverydayisdifferent Opportunitiesforprofessionaldevelopment High-qualitytools&anenvironmentthatvaluesgoodengineering Avoidthecitycentretraffic! Bepartofateamwhereyourideasandinputgenuinelymatter WhyentrustIT? Wereanambitious,growingMSPwithapassionfordoingITright.Youllbepartofatalentedteamthatcaresaboutquality,collaboration,andcreatingsolutionsthatgenuinelyhelpourcustomerssucceed.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
WhatYoullBeDoing: AsaSenior3rdLineInfrastructureEngineer,youarethetechnicalengineoftheTechnicalAccountManagementteam.Thisisnotastandard"reactive"3rdlinerole;whileyouwillhandledeep-levelescalations,yourprimaryfocusisproactiveinfrastructurehealthandthedeliveryoftechnicalprojects.YouwillworkcloselywiththeTeamLeadtoensureourclients'infrastructureisalignedwithbestpracticesandmodernstandards.
Thisisahands-onrolewhereyouwilldesignandimplementarangeofITchangeprojectsforclientsinyourregion.Youwilldevelopandmaintainrelationshipsthatourclientsputtrustintodeliverthesolutionsthattheirorganisationsneed,whileprovidingexpertise-in-depthtotheServiceTeamwhoescalatefaultstoyouforresolution.
KeyResponsibilitiesoftheSenior3rdLineInfrastructureEngineer: InfrastructureProjects:Ownandexecutetechnicalprojectssuchasservermigrations,Microsoft365tenant-to-tenantmigrations,andnetworkrefreshes.
TechnicalAlignment:Conductregulartechnicalreviewsofclientenvironmentstoidentifyrisks,end-of-lifehardware/software,andsecuritygaps.
3rdLineSupport:ActasaseniorescalationpointfortheServiceDesk,resolvingcomplexissuesacrossvirtualization,storage,andcloudplatforms.
Documentation:Maintainhigh-qualitytechnicaldocumentationand"SiteFiles"forclientenvironmentstoensureseamlesssupportacrossthebusiness.
ClientAdvisory:SupporttheTeamLeadintechnicalmeetingsbyprovidingdata-driveninsightsonsystemperformanceandrequiredupgrades.
Experience&Qualifications: Minimum35yearsinatechnicalrole,ideallywithinanMSPoramulti-siteinternalenvironment.
Provenabilitytofollowaprojectplan,meetmilestones,andcommunicateprogressclearly.
BasedwithinacommutabledistanceofBedford(forsitevisitsandofficecollaboration).
Ideallyholdingrecognisablevendorqualifications Infrastructure:ExpertknowledgeofWindowsServer(2019onward),ActiveDirectory/GPO,andEntra/Microsoft365/ExchangeOnline.
Virtualisation:AdvancedexperiencewithVMwarevSphereorMicrosoftHyper-V.
Cloud:ProvenexperienceinAzureorAWS(migrations,environmentbuilds,andsecurity).
Networking:Strongunderstandingofwirednetworking,experiencewithfirewalls(Sophos/Fortinet/Cisco),andVPNs.
WirelessNetworking:Experiencewithplanning,deploymentandsurveyingofwirelessnetworksincommercial,educationand/orhealthcaresettingswithvendorslikeMeraki/Aruba/Ruckus Backup&DR:Managementofenterprise-levelbackupsolutions(Veeam,Redstor,etc.).
WhatsinItforYou? £35000£38000basedonexperience 22daysannualleave Afriendly,collaborativeofficeculture Realvarietyeverydayisdifferent Opportunitiesforprofessionaldevelopment High-qualitytools&anenvironmentthatvaluesgoodengineering Avoidthecitycentretraffic! Bepartofateamwhereyourideasandinputgenuinelymatter WhyentrustIT? Wereanambitious,growingMSPwithapassionfordoingITright.Youllbepartofatalentedteamthatcaresaboutquality,collaboration,andcreatingsolutionsthatgenuinelyhelpourcustomerssucceed.