Apprentice IT Service Desk Engineer
Are you into tech and love solving problems? Want to start a career in IT but not sure where to begin? We’ve got you covered! What you’ll learn: Support users and fix real-world IT problems. The basics of infrastructure, cyber security, software, and communication systems. How to work in a professional IT environment to grow your confidence.
Role
You’ll be the first point of contact for our customers, helping them with their tech issues over the phone and through our ticketing system. Don’t worry—you won’t be thrown in at the deep end!
You’ll work closely with our experienced IT team, learning the ropes and building your skills every day.
Training
The training schedule is made up of remote learning sessions, assignments, and classroom-based study.
We’re all about helping you grow. This is more than just a job—it’s the start of a career in tech. You’ll be supported every step of the way in a friendly, professional environment where your development matters.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Our Service Desk runs Monday to Friday with shifts between 8:00am and 6:00pm, plus a late shift (12:00pm–8:00pm) on a rota. There’s also an on-call rota for out-of-hours support (don’t worry, we’ll explain how that works!).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Sunday, 31st August 2025
- Start Date
- Monday, 8th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 5 or above (Essential)
- Maths GCSE, grade 5 or above (Essential)
About the Employer
etiCloud Ltd
etiCloud - Delivering tomorrow's technology, today.. Data security is more important than ever. That's not going to change. So you need a company that understands your business needs, and that you can trust to take care of them. But you don't have to take our word for our reliability, security and professionalism (or even the many kind words from our clients), etiCloud is part of the elite top 1% of worldwide business with ISO accreditation. Our ISO 27001 accreditation relates to our defined and implemented best-practice information security processes. So you can be sure that your data, and that of your clients, is secure. We're equally proud of our ISO 9001 accreditation as an integral part of it is customer satisfaction. It demonstrates our commitment to our customer-led approach - one of the reasons we've built, and continue to build, our business on referrals.
- Company
- etiCloud Ltd
- Location
- Unit 2, Broadfield Court, Sheffield, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,120 a year
- Posted
- Company
- etiCloud Ltd
- Location
- Unit 2, Broadfield Court, Sheffield, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,120 a year
- Posted