Customer Onboarding Specialist

Customer Onboarding Specialist

Permanent, Full-Time

Derby

£25,000 + performance bonus

We're on the lookout for someone who loves working with customers and wants to take the next step in their career.

This role is ideal if you've worked in Customer Onboarding and are keen to move into a broader position. You'll support customers from day one, help them get set up and set them up to succeed.

If you enjoy building relationships, delivering training, and helping customers succeed long-term, you'll fit right in.

Description of the role:

• Support a seamless customer onboarding journey by working closely with different internal teams to address queries, resolve issues, and ensure a positive experience.
• Deliver product guidance and learning sessions to both new and established users.
• Assist customers and colleagues in getting the most out of the platform by highlighting functionality and improving existing learning resources.
• Take responsibility for the initial configuration and setup of new accounts, ensuring a smooth transition.
• Engage with customers to understand their objectives and usage requirements, identifying relevant additional solutions or enhancements.
• Maintain clear and consistent records of all customer engagements.

About you:

• You've worked in Customer Onboarding and have a passion for dealing with customers.
• Confident in speaking to customers at a range of levels
• Organisational skills, able to multiple customers and priorities
• Proactive approach to your work
• Strong presentation skills.

If you're someone who enjoys working closely with customers, helping them get real value, and being part of their journey from day one, we'd love to hear from you.