SC Cleared Application and Monitoring SME

Application and Monitoring SME
Location: Warwick. Hybrid
Duration: 31/12/2026
MUST BE PAYE THROUGH UMBRELLA

We are heading up a recruitment drive for a global consultancy that require a SC Cleared Application and Monitoring SME to join them on a major government project that's based in Warwick.

Role Description:

Key Requirements:
Working from Warwick office, ideally within 1 hours travel
Wokingham office considered but needs to travel to Warwick office for training
SC Clearance

Primary skills - L1 monitoring/observability, ITIL process, incident, MIM, etc
Secondary skills - L1 troubleshooting, work with multi-team and engage with L2 support engineers and partners

Description:
- Monitoring Strategy & Implementation
- Define and implement monitoring frameworks for enterprise applications, Middleware, and infrastructure.
- Deploy and configure monitoring tools (eg, Dynatrace, AppDynamics, Splunk, Prometheus, Grafana, Datadog).
- Establish KPIs, dashboards, and alerting mechanisms for proactive issue detection.
- Application Performance Management
- Analyze application performance, identify bottlenecks, and recommend optimization strategies.
- Collaborate with development and operations teams to ensure monitoring is integrated into CI/CD pipelines.
- Conduct root cause analysis for recurring incidents and propose long-term solutions.
- Incident & Problem Management
- Act as SME during major incidents, providing technical expertise and rapid resolution guidance.
- Develop automated monitoring scripts and self-healing mechanisms to reduce downtime.
- Document monitoring processes, playbooks, and best practices.
- Stakeholder Collaboration
- Partner with business units to understand application requirements and translate them into monitoring solutions.
- Provide training and mentorship to IT staff on monitoring tools and methodologies.
- Communicate performance insights and recommendations to leadership in a clear, actionable manner.

Required Skills & Experience
- Strong expertise in at least two enterprise monitoring platforms (eg, Dynatrace, AppDynamics, Splunk, Datadog).
- Solid understanding of application architectures (microservices, cloud-native, APIs).
- Hands-on experience with Scripting languages (Python, PowerShell, Bash) for automation.
- Knowledge of cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).
- Familiarity with ITIL processes (Incident, Problem, Change Management).
- Excellent analytical, troubleshooting, and communication skills.

Preferred Qualifications
- Certifications in monitoring tools (eg, Dynatrace Certified Professional, Splunk Certified Admin).
- Experience with observability practices (metrics, logs, traces).
- Exposure to DevOps practices and CI/CD pipelines.
- Strong stakeholder management and ability to influence technical decisions