User Researcher - Public Sector

User Researcher
Clearance Required: BPSS
Duration: 6 months
Location: Telford with 2 days/week in office
IR35 Status: Mandated PAYE only

What you'll do:

Work collaboratively with user researchers, interaction designers, content designer, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services.
Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively.
Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes.
Design in an inclusive and accessible way
Work in a multi-disciplinary delivery team

What you'll need:

Solid foundation in user-centered design, from concept to final delivery.
Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team.
Strong ability to understand and articulate the needs of both technical and business stakeholders clearly.
Skilled in managing stakeholder expectations and handling difficult discussions.
Experienced in creating rapid paper and digital prototypes.