IT Support Analyst - Bank
Looking to build your career in IT operational support within a fast-paced, highly regulated banking environment? This is a fantastic opportunity to join a well-established financial services organisation in Central London, where you will play a key role in keeping critical systems running smoothly while developing your technical skillset.
Salary: Up to £55K basic + 25% Bonus + Extensive benefits package (28 days holiday, rising to 30. 12.5% Non-Contributory Pension scheme. 25% basic salary rate bonus. Private medical AND Dental for you & family. Plus many more...)
Location: London. 80% office policy. 1-day per week work from home, but predominantely office based in Zone 1 Central London.
Shift work required: TBC, but it will take the form of early / late support shifts (Stil weekdays & reasonable hours, but not quite standard working days)
Suitable backgrounds: Desktop 1st to 2nd / 3rd Line Support Analysts, Infrastructure Support analysts, IT Operational Support, etc.
You will be at the heart of daily IT operations, ensuring systems are stable, users are supported, and issues are resolved quickly and effectively. This is a hands-on role with real variety, blending helpdesk support, infrastructure exposure, and operational responsibility.
In this position, you will:
- Act as a first point of contact for IT support, handling tickets and user queries
- Monitor systems, troubleshoot issues, and ensure continuity of service
- Produce daily operational reports and user communications
- Support and maintain IT infrastructure including servers and data environments
- Assist with workstation builds, configurations, and end-user support
- Escalate and coordinate resolution of more complex infrastructure issues
- Work across early and late shift patterns as part of a collaborative team
You will be someone who enjoys problem-solving and can stay calm under pressure, whether responding to urgent incidents or managing competing priorities. Strong communication skills are essential, as you will liaise with internal teams, vendors, and stakeholders across the business.
We are looking for:
- A degree in Computer Science or a related field is strongly desired
- Solid knowledge of Microsoft technologies (M365 suite, etc)
- Experience or exposure to Windows and ideally Linux server environments
- Any experience with banking software & systems platforms
- Basic scripting or programming knowledge is advantageous but NOT required
This is an excellent opportunity for someone looking to step into a broad IT operations role with clear progression, exposure to enterprise systems, and the chance to make a tangible impact from day one.