Business Analyst

Business Analyst
 
Location: Mandela House & Work From Home, CB2 1BY
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 20.98 per hour
Job Ref: (phone number removed)

Responsibilities

• Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency.
• Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement.
• Identify and implement transformational process design changes through comprehensive business and systems process analysis.
• Support the production of improvement delivery plans by collaborating effectively with senior managers, colleagues, and partners.
• Work with the Programme Management Office to define project scope, evaluate business cases, and prioritize initiatives aligned with strategic objectives.
• Perform root cause and gap need analyses to identify process inefficiencies and underperforming technologies.
• Implement continuous improvement frameworks to drive sustainable change.
• Plan, lead, and deliver multiple concurrent business process re-engineering and customer journey mapping projects.
• Analyze quantitative and qualitative data from multiple sources to generate actionable insights.
• Conduct follow-up observations and interviews to ensure comprehensive understanding of business processes and structures.
• Ensure a consistent approach to business analysis across all Council processes and structures.
• Recommend solutions and customer-focused outcomes during redesign phases.
• Model, test, and challenge business elements to understand potential changes and interactions.
• Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose.
• Redesign and optimize high-impact processes to enable digital transformation and improve self-service portals.
• Collaborate with IT and Digital, Data, and Technology teams to translate business requirements into scalable solutions.

Person Specification
Essential Experience:

• Significant experience as a Business Analyst.
• Experience in deriving new insights from diverse and complex information.
• Experience in customer-focused business process reviews or customer journey mapping, preferably in the public sector.
• Experience managing or supporting multiple concurrent projects with competing demands.
• Commitment to continuous service improvement and efficient working practices.
• Considerable experience analyzing complex data sets.
• Experience negotiating with and influencing teams and stakeholders to embrace change and service redesign.

Desirable Experience:

• Experience working in or for local government or partners.
• Experience in Change or Transformation teams.

Desirable Qualifications & Training:

• LEAN Practitioner, BCS Business Analysis Certification, or equivalent training.
• PRINCE2, AGILE or similar project management training.

Essential Knowledge & Skills:

• Proven stakeholder management skills with the ability to facilitate challenging conversations.
• Strong problem-solving skills to explore and accurately pinpoint underlying dynamics.
• Ability to adapt to rapidly changing work requirements.
• Advanced understanding and practical application of business analysis tools and methodologies.
• Understanding of PRINCE2, AGILE or similar project management methodologies.
• Understanding of business process analysis and re-engineering using LEAN/Value Management Techniques.
• Ability to produce high-quality reports.
• Advanced use of MS Visio and MS Excel for process maps and data evaluation.
• Confident communication skills to manage relationships with various stakeholders.
• Excellent presentation skills to communicate effectively to diverse audiences.

 
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