Governance Support Lead

Governance Support Lead
Location: Ellesmere Port, CH65 0BE
Start Date: ASAP                                               
Contract Duration: 2+ months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £21.65 per hour
Job Ref: (phone number removed)
 
Job Responsibilities

• Manage and enhance the Unit4 system for local authorities.

• Lead system updates and handle service requests.

• Collaborate with users on business development plans.

• Identify user needs and document requirements.

• Define project scope and implement processes efficiently.

• Coordinate testing and system deployment.

• Maintain reports and manage user access security.

• Communicate updates and manage support desk incidents.

• Ensure third-party support meets requirements.

• Provide management information and support team members.

• Review service delivery for improvement opportunities.

• Lead data workshops and confirm reporting needs.

Person Specifications
Must Have

• Project management experience or qualifications.

• Experience with Unit4 ERP or similar systems.

• Understanding of finance and HR processes.

• Experience with third-party suppliers and change management.

• Experience in delivering projects.

• Knowledge of HR/Payroll/Finance modules.

• Ability to document business processes.

• Strong communication and interpersonal skills.

• Ability to meet deadlines and prioritize tasks.

• Knowledge of SQL and ASQL.

• Proficiency in Microsoft Office and Project.

• Good influencing and networking skills.

• Adaptability to change and pressure.

Nice to Have

• Bachelor’s degree in computer science or related field.

• ITIL certification or experience.

• Supervisory experience.

• Experience with ITIL framework.

• Understanding of corporate and ICT processes.

• Knowledge of Microsoft Cloud and Citrix.

 
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