Governance Support Officer

Governance Support Officer  
Location: Ellesmere Port, CH65 0BE
Start Date: ASAP                                               
Contract Duration: 2+ months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 16.35 per hour
Job Ref: (phone number removed)
Job Responsibilities

• Support the effective use of the Unit4 system for Cheshire East and Cheshire West and Chester councils.

• Maintain the UNIT4 Microsite and coordinate communications and training for users both online and in-person.

• Provide guidance on policies and ensure training documents are current.

• Respond to user queries and escalate complex issues when needed.

• Act as a contact for system users to ensure efficient service delivery.

• Assist in managing workload peaks and prioritizing key projects.

• Support service transformation and improvement initiatives.

• Provide information and support for user groups and forums.

• Use data to inform on demand and propose innovative solutions.

Person Specifications
Must Have

• Relevant finance or business qualification (e.g., ECDL, AAT, BTEC, NVQ3).

• Experience in Transactional Finance, Billing and Debt, Recruitment and Pay.

• Experience in designing and delivering training material.

• Experience in customer relationship and change management.

• Ability to interpret and present data effectively.

• Commitment to Council values and objectives.

• Ability to work under pressure and manage problems.

• Strong interpersonal and communication skills.

• Innovative thinking and ability to motivate people.

Nice to Have

• Knowledge of Transactional Finance processes related to Unit4.

• Experience in producing management information and performance reports.

• Understanding of business processes and training delivery methods.

• Knowledge of best practices in Council policies and financial procedures.

• Practical knowledge of Unit4 ERP system.

 
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