Web Content Editor

Web Content Editor

Location: Hornton Street, W8 7NX
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £17.73 per hour 
Job Ref: (phone number removed)
 
Job Responsibilities
As an integral part of the Web Services team, you will collaborate with various teams across the Council to ensure web content is current, consistent, and compliant with the latest Website Content Accessibility Guidelines to Level AA. Your responsibilities include:

• Editing and curating content on the Council’s website to ensure it is evidence-based, user-centered, and continually optimized.

• Supporting the communications team with content for the Council’s intranet and social media presence.

• Guiding web page content owners to maintain relevant, up-to-date, accessible, and consistent content.

• Identifying and referring technical issues to the appropriate teams within the Council.

• Maintaining content standards with an emphasis on accessibility, security, risk, and exposure.

• Articulating the value of content design and supporting content owners in understanding the connection between excellent content and service/experience.

• Ensuring all digital communications comply with GDPR and other relevant legislation or guidance.

• Monitoring website performance and taking proactive corrective actions to meet standards.

• Reviewing website analytics to fix broken links, typographical errors, and proofreading content.

• Acting as a knowledge base for website applications and channel maintenance tools.

• Working with third-party suppliers to ensure smooth website operations.

• Responding to web content inquiries and complaints within SLA and supporting feedback management.

• Contributing to digital projects and providing input into business cases and project planning.

• Ensuring digital communications are delivered with a commitment to equality, diversity, and inclusion.

• Supporting the setup of new websites/microsites.

• Taking responsibility for personal and professional development to ensure technical knowledge and skills are current.

Person Specifications
Candidates should demonstrate the following skills, experience, and attitudes:

• Significant experience in a similar role with a strong understanding of website management and CMS platforms.

• Proficiency in web technologies such as HTML, CSS, XML, and web development tools.

• Strong knowledge of web writing best practices and accessibility standards.

• Experience with web analytics tools and the ability to interpret data to inform decisions.

• Skilled in managing website technical issues and tracking support tickets.

• Deep understanding of user-centered design principles and best practices in online communications.

• Experience promoting accessibility and compliance with Government Digital Service standards.

• Ability to develop creative, clear, and engaging online content aligned with organizational objectives.

• Proven ability to plan, prioritize, and manage multiple projects with competing deadlines.

• Strong stakeholder management skills with effective communication across technical and non-technical audiences.

• Experience building and maintaining positive working relationships across complex organizations and with external partners.

• Ability to define, evaluate, and guide digital strategies and policies.

• Strong analytical skills, including risk assessment and operational impact.

 
 
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