IT Support Engineer
What’s in it for you
- Exposure to global IT operations across multiple locations
- Hands-on experience with Microsoft 365, cloud tech and security initiatives
- Opportunity to work on projects and service improvements, not just support tickets
- A role with autonomy, variety and real impact
- Clear progression into senior support or engineering roles
- Delivering 1st and 2nd line support to users (remote and occasional on-site)
- Troubleshooting hardware, software, networking and M365 issues
- Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID)
- Supporting endpoint management (Intune)
- Handling IT equipment lifecycle (setup, deployment, maintenance)
- Working with partners on incident resolution and escalations
- Contributing to IT projects, upgrades and improvements
- Maintaining documentation and identifying ways to improve services
- 1–3 years in IT support / service desk / MSP
- Strong knowledge of Microsoft 365
- Experience with Windows and Apple devices
- Understanding of Azure AD / Entra ID
- Strong problem-solving and communication skills
- Able to manage workload, take ownership and work independently
- Experience with Intune or endpoint management tools
- Awareness of ITIL practices
- Basic cybersecurity knowledge
- Experience in a multi-site or global environment
- Involvement in IT projects or improvements