Customer Success Manager - Permanent
We would like to recruit a Customer Success Executive/Manager within our Network Services Team who is able to lead the day-to-day account management and existing relationship for our largest Banking client.
Here are some of the specific challenges we help our clients solve
- Architect & Design Secure Enterprise IT Networks
- Identify & Supply appropriate technologies for their network environments
- Maintain & operate complex networks both on & off client premises
- Provide full suite of life cycle managed services to meet the in life demands of their networks
- Consult, Design & Deploy leading automation solutions
- Provide Business Process & Service Design consultancy
Requirements
- Strong listener with the ability to play client problems back to the business
- Persistent
- Commercially confident
- Willing to learn, be challenged and a desire to grow and develop
- High levels of personal motivation
- Excellent written/verbal English
- Excellent presentation and communication skills (both verbal and written)
- Ability to uncover and numerate business issues
- Knowledge of, or interest in, the specific client sector (financial services)
- Detailed knowledge of Network Services/IT
- Results driven with a professional approach to account management and a successful track record
- Ability to plan and think ahead and communicate the vision effectively.
- Strong verbal communication and interpersonal skills, with the ability to and build rapport quickly both over the phone and in person
- Exceptional organisational skills and attention to detail
- Ability to thrive in a fast-paced, target-driven environment
- Team player with a strong desire to contribute to a collaborative culture
- Tech-savvy with experience in CRM systems (preferred but not required)
- Coachable: Open to feedback, eager to learn, and willing to continuously improve skills and processes through training and mentorship