IT Field Engineer

We are seeking a reliable and technically skilled IT Field Engineer to support the decommissioning, removal, and secure disposal of IT equipment across multiple customer sites throughout the UK. The successful candidate will be responsible for disconnecting, collecting, documenting, and transporting IT assets while ensuring adherence to data security, compliance, health & safety, and environmental standards.

This role requires the ability to work independently while delivering exceptional customer service.

Key Responsibilities

IT Equipment Decommissioning

• Decommission IT hardware from customer sites, including:
  • Desktop PCs
  • Laptops
  • Servers
  • Network equipment
  • Printers and peripherals
  • Monitors and AV equipment
  • Access Points
  • Cabniets
• Safely disconnect equipment from power and network infrastructure.
• Perform basic rack decommissioning activities within data centres and comms rooms.
• Identify, asset-tag, and record equipment details accurately.

Asset Management

Scan and record all assets using asset management tools.

Verify asset inventories against customer-provided schedules.

Maintain accurate chain-of-custody documentation.

Report discrepancies, missing assets, or damaged equipment promptly.

Data Security & Compliance

Ensure secure handling and transportation of retired IT equipment.

Logistics & Transport

Package and prepare equipment for transport.

Deliver equipment to designated locations.

Customer Service

Act as a professional representative of the company on customer sites.

Liaise with customer stakeholders to coordinate decommissioning activities.

Provide project status updates to management and customers as required.

Health & Safety

Comply with all company health and safety procedures.

Use appropriate PPE and manual handling techniques.

Report incidents, near misses, or safety concerns immediately.

Essential Skills & Experience

Previous experience in an IT Field Engineer, IT Support, IT Asset Disposal (ITAD), Deployment Engineer, or similar field-based role.

Good understanding of IT hardware and infrastructure.

Experience disconnecting and handling servers, PCs, laptops, and networking equipment.

Strong attention to detail and asset tracking accuracy.

Excellent communication and customer service skills.

Ability to work independently and manage workloads effectively.

Comfortable with regular UK-wide travel.

Physically fit and capable of lifting IT equipment safely.

Desirable Skills & Qualifications

CompTIA A+, Network+, or equivalent IT qualification.

Experience working in data centre environments.

Knowledge of WEEE, GDPR, and secure asset disposal processes.

CSCS Card.

ITIL Foundation certification.

Experience using asset management and barcode scanning systems.

Personal Attributes

Professional and customer-focused.

Highly organised and detail-oriented.

Dependable and trustworthy.

Flexible and adaptable to changing project requirements.

Strong problem-solving abilities.

Team player with a positive attitude.