Service Transition Analyst
Service Transition Analyst (Contract)
- Location: South West (Hybrid Aztec West / Bridgwater)
- Day Rate: £525 per day Inside ir35
- Contract Type: Contract
- Duration: 6 Months
Overview
We are seeking an experienced Service Transition Analyst to lead and support the design, transition, and continuous improvement of IT services within a complex, regulated environment. This role is critical in ensuring that new and changed services are delivered into operations effectively, meeting business needs, compliance requirements, and cost expectations.
You will act as a key interface between project delivery teams and IT operations, ensuring that all service introduction activities are completed to a high standard and aligned with best practice.
Key Responsibilities
- Lead the service design and transition activities for new and existing IT services
- Act as the primary interface between project teams and IT operations for service acceptance
- Manage the Service Introduction process across a portfolio of projects
- Produce and maintain Service Introduction Checklists , documentation, and acceptance criteria
- Ensure all services meet operational readiness , including support models, SLAs, and documentation
- Create and present service acceptance proposals to stakeholders
- Identify, assess, and mitigate service risks
- Develop and maintain IT support models , service catalogues, and operational procedures
- Work with stakeholders to define Total Cost of Ownership (TCO) for services
- Ensure compliance with regulatory and governance requirements
- Provide RAG status reporting and track service transition milestones
- Collaborate with technical teams to validate test strategies, performance, and capacity prior to go-live
- Drive continuous improvement initiatives across service transition and design processes
Key Skills & Experience
- Proven experience in IT Service Transition / Service Delivery roles
- Strong understanding of ITIL frameworks and Service Management principles
- Experience with ITSM tools (e.g. ServiceNow, JIRA)
- Experience working in both Agile and Waterfall environments
- Strong knowledge of service design and operational readiness
- Experience defining and managing SLAs, OLAs, and support models
- Ability to manage stakeholders across multiple teams and suppliers
- Strong analytical, documentation, and problem-solving skills
- Experience working in a regulated environment is highly desirable
Key Competencies
- Excellent communication and stakeholder management skills
- Ability to challenge and influence project teams constructively
- Strong attention to detail and organisational skills
- Ability to work in a fast-paced, high-pressure environment
- Proactive, self-managing, and delivery-focused
Additional Information
- This role requires close collaboration with internal teams and third-party suppliers
- You will play a key role in ensuring successful transition of services into live operations
- Experience in large-scale programmes or complex environments is highly beneficial
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