Senior Service Delivery Manager

Service Delivery Manager , Cybersecurity

A fast growing UK cybersecurity business is looking for a Service Delivery Manager to join a dedicated client team. You will take ownership of service performance across a key account, ensuring high quality delivery, strong client engagement, and continuous improvement.

This is a hybrid role with one day per week in the London office.

Key Responsibilities

• Own end to end service delivery across a key client account

• Ensure SLAs and KPIs are met and clearly communicated

• Coordinate across SOC, engineering, and support teams

• Lead client service reviews, reporting, and escalations

• Drive continuous improvement and support onboarding of new services

Requirements

• 3+ years in IT or managed service delivery

• Strong experience managing SLAs and KPIs

• Excellent stakeholder and communication skills

• ITIL Foundation and experience with ITSM tools

• Ability to work in a fast paced, client facing environment

• SC clearance eligible

Nice to have

• Cybersecurity or SOC environment experience

• Exposure to SIEM/XDR or incident response

What’s on offer

• Competitive salary

• Hybrid working, including one day in London

• Career growth in a high demand cybersecurity sector