IT Service Desk Level 1 analyst

IT Service Desk Analyst

Location: On-site Morden

Duration: 3-6 months

Rate: Up to £200 per day (Umbrella)

We are seeking multiple IT Service Desk Analyst to provide 1st/2nd line support in Morden. This is an excellent opportunity to contribute to a high-profile rollout, working as part of a dedicated IT support team.

Key Responsibilities:

• Provide high-quality customer support via phone and face-to-face.
• Act as a first point of contact for IT incidents and service requests
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Support users working both remotely and on-site.
• Log, manage, and resolve tickets using ITSM and Asset Management tools.
• Escalate issues where required, following best-practice procedures

Required Skills & Experience

• Minimum 3+ years' experience in an IT support role (1st/2nd line)
• Strong customer service and communication skills
• Excellent problem-solving and troubleshooting abilities.
• Experience supporting Windows 10/11 and Microsoft Office 365
• Active Directory user and device support
• Experience with VPNs and remote support tools
• Support for iOS and Android mobile devices
• General hardware support (laptops, peripherals, basic diagnostics)
• Previous experience using IT Service Management (ITSM) tools.
• Understanding of IT best practices (e.g. ITIL principles)