L1 IT Support Engineer

L1 IT Support Engineer Location: London, UK Salary: Up to 30,000 Per Annum Type: Full-Time | Permanent | Onsite

Are you an enthusiastic and customer-focused IT professional looking to build your career in a leading law firm environment? We're seeking an L1 IT Support Engineer to provide hands-on, first-line technical assistance to users across our London office.

This is a fully onsite role, ideal for someone who thrives in a professional services setting and enjoys delivering high-quality IT support to legal and business teams.

Requirements

• 1-2 years' experience in IT support, ideally within a law firm or professional services environment.
• Strong knowledge of Windows 10/11, Microsoft 365, and basic networking.
• Excellent communication, customer service, and problem-solving skills.
• Professional, organised, and able to manage multiple requests efficiently

Key Responsibilities

• Act as the first point of contact for IT queries via phone, email, and face-to-face.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Support Microsoft 365 applications and provide user account management via Active Directory.
• Assist with meeting room setups, AV support, and new user device configurations.

Join a respected legal team where your technical expertise ensures seamless operations and exceptional service delivery.