Learner Success Administrator

iO-Sphere | London | Hybrid | Full-time or Part-time

You're the person who keeps everything running. While others get overwhelmed by high-volume admin, you find satisfaction in a clean tracker, zero missed follow-ups, and nothing falling through the cracks.

You've managed large caseloads before — maybe in student administration, case management, customer success ops, or programme coordination. You know how to chase, track, and keep 100+ people on track without breaking a sweat.

If you love organised systems, thrive on admin, and want to be the backbone of a fast-growing training company — we should talk.

About iO-Sphere

Traditional training is broken. People finish courses with theory but no real capability — the experience gap. We solve that.

At iO-Sphere, learners don't sit through lectures. They come to work in PRISM, our fully simulated company with 500m+ rows of real data, where they tackle realistic business problems and build practical skills they can use immediately. Combined with high-touch coaching from people who've actually done the work, we deliver real capability development — not just content consumption.

We're one of the UK's fastest-growing Data & AI training companies, running skills-levy funded programmes for working professionals in Data Analytics, AI Skills for the Future, and Data & AI Strategy.

Our learners are ambitious — but they're also juggling jobs, families, and life. Keeping them on track requires serious operational grip. That's where you come in.

The Role

You'll be the operational engine behind 2-3 Technical Coaches, managing the admin, tracking, and chasing that keeps 100-150 learners progressing. Your job is to handle the high-volume coordination work so our Technical Coaches can focus on what they do best — developing real capability.

This is an admin-heavy role. You'll spend most of your time in our learning platform (Aptem), trackers, and dashboards — updating records, chasing deadlines, flagging issues, and keeping everything accurate. If that sounds tedious to you, this isn't the right fit. If it sounds satisfying, read on.

Day-to-day, this means:

• Tracking progress across 100-150 learners — knowing who's on track, who's behind, and who needs chasing
• Running high volumes of check-ins, reminders, and follow-ups to keep learners moving
• Keeping our learning platform (Aptem) accurate and up to date — progress records, session notes, intervention logs
• Flagging at-risk learners early so Technical Coaches can step in before problems escalate
• Chasing submissions, deadlines, and documentation — consistently and proactively
• Running brief support check-ins for learners struggling with organisation or time management
• Helping learners understand what's expected of them and what 'good' looks like
• Coordinating with Technical Coaches to ensure nothing slips through the gaps
• Escalating safeguarding or wellbeing concerns promptly
• Supporting onboarding so new learners integrate smoothly into their cohorts

The Impact

We're rated 4.9 stars on Google — and operational excellence is a big part of why. When learners stay on track and nothing falls through the cracks, they succeed. That's your impact.

We're also at an inflection point. 700+ learners trained, real momentum, and 2026 is when we scale. You'll help shape how we run learner operations as we grow.

What We're Looking For

Must have:

• Experience in high-volume admin roles — student administration, case management, programme coordination, customer success ops, or similar
• Track record managing large caseloads (50+ people) without things slipping
• Comfortable working in systems — learning platforms, CRMs, trackers, dashboards
• Strong written communication — you'll be chasing and checking in with learners constantly

Critical for this role:

• Highly organised and detail-oriented — you'll be across 100+ learners at any time
• Energised by admin, not drained by it — this is the job, not a side task
• Reliable follow-through — you do what you say you'll do
• Can prioritise when everything feels urgent

Right mindset:

• Process-driven — you like systems and structure
• Proactive chaser — you follow up before being asked
• Warm but firm — you can chase someone five times without being annoying
• Comfortable in a fast-moving environment where your ideas get implemented

You don't need a background in education or coaching. You won't be teaching Data or AI — our Technical Coaches handle that. Your focus is keeping the machine running.

Salary: £30,000

Location: London (hybrid)

Hours: Full-time or part-time — we welcome both

Eligibility: Unrestricted right to work in the UK required. We cannot offer visa sponsorship.

At iO-Sphere, we value diversity and believe the best outcomes come from varied backgrounds. If you share our passion, we encourage you to apply.