Learning Support Coach (Apprenticeships)

🚀 We’re expanding our apprenticeship operations and are hiring a Learning Support Coach to help apprentices stay engaged, overcome blockers, and succeed academically and professionally. This is a high-impact coaching role at the heart of learner success.

We’re expanding our learner support function and hiring a Learning Support Coach to help working professionals stay motivated, overcome blockers, and succeed across our skills-levy funded Data & AI programmes. You’ll be the steady hand, the motivator, and the structured support system helping adults change their careers and their lives.

This is a rare opportunity to shape the learner experience from the ground up inside a fast-growing EdTech company.

About iO-Sphere

iO-Sphere is one of the UK’s fastest-growing Data & AI training companies. We’re redefining how people upskill by combining:

• Industry-led skills programmes
• Applied learning using Prism, our synthetic e-commerce company with 500m+ rows of data
• A coaching model built around real problems, real scenarios, and real working professionals

We don’t look like a traditional training provider. We’re building something different and this role sits at the centre of that mission.

🔧 Key Responsibilities

You’ll provide tailored academic, organisational, and pastoral support to help learners stay on track and succeed across their upskilling journey.

Learner Support & Success

• Provide 1:1 support for working professionals needing help with organisation, study skills, time management, accountability, or confidence
• Help learners interpret feedback and improve the clarity and quality of their submissions and reflections
• Support learners in building strong working habits, hitting milestones, and staying engaged
• Run wellbeing and motivation check-ins that keep learners moving forward
• Identify at-risk learners early and intervene with structured, supportive action plans

Academic & Skills Development

• Teach core learning skills such as note-taking, planning, communication, reflective practice, and prioritisation
• Coach learners through foundational digital concepts (no technical teaching required)
• Help learners understand assessment expectations and what “good” looks like
• Support learners preparing for their final gateway and assessments with confidence

Progress Monitoring & Reporting

• Track progress using Aptem dashboards and learner analytics
• Maintain clear, accurate records of support sessions and interventions
• Escalate safeguarding or wellbeing issues promptly and appropriately
• Work alongside Skills Coaches during progress reviews to support learner development

Collaboration & Continuous Improvement

• Work with Technical Coaches, Career Coaches, and Quality teams to create a unified learner experience
• Share insights into learner barriers so we can refine curriculum and delivery
• Support onboarding to ensure new learners integrate smoothly
• Help build a supportive, energising learner community across cohorts

🎯 Your First 90 Days

• Deliver consistent, high-quality support sessions across multiple cohorts
• Build support plans for learners with additional needs
• Achieve 100 percent accuracy on core Aptem records
• Establish deep understanding of our programme structures and learner journeys
• Create strong rhythms and communication loops with Technical Coaches
• Support enrichment, interventions, and engagement activities

🧠 You’ll Succeed Here If You Already Have

Experience

• Background supporting adult learners in any of the following: apprenticeships, adult education, HE, bootcamps, corporate learning, or similar
• Experience with coaching, mentoring, case management, pastoral support, or learner success
• Experience supporting people who are changing careers or upskilling

Skills & Mindset

• Warm, calm, structured coaching style
• Strong communicator who can motivate struggling learners
• Excellent organisational skills — able to manage multiple learners without dropping details
• Solutions-focused, compassionate, and adaptable
• Comfortable operating in a fast-moving, innovative environment
• Familiarity with Aptem or similar MIS systems (nice to have, not essential)

This is an excellent fit for someone who loves helping adults grow, build confidence, and reach new professional milestones.

💚 Why iO-Sphere?

• Mission-driven culture focused on real outcomes for learners.
• Real data. Real scenarios. Real applied learning.
• Direct access to founders and decision-makers.
• Zero bureaucracy - your ideas actually get implemented.
• The chance to play a meaningful role in shaping how we support hundreds of career-changing apprentices.

Focus: Learner Success, Academic Support, Pastoral Care

Department: Coaching & Programmes

Salary: £30,000

Location: Hybrid (London)

Eligibility Requirements: Only candidates with unrestricted Right to Work in the UK are eligible.

Start Date: Early January 2026

*We welcome both full-time and part-time applicants