Network Support Engineer

About Us:

Founded on the grounds of innovation – iXceed Solutions , is an ISO certified, leader in Talent and Digital recruitment solutions, serving fortune 100 companies globally. We have many global accolades to our credit – UK Enterprise Awards - HR Tech Startup of the year- Europe - 2022, UK IT Awards - Leading Talent & Digital Solutions of the Year 2022, Titan Awards- Entrepreneur of the Year -2023, Asia fastest growing HR tech companies in 2023, Iconic Brand of the Year in Staffing & Recruitment 2023, Top 4 The Most prominent Talent solutions firm to work with in 2024, Hottest HR Tech Startup by Business World, The Greatest Brands & Leaders Asia & GCC -2020 -2021 by AsiaOne and many more.

Website: www.ixceed-solutions.com LinkedIn: https://www.linkedin.com/company/ixceed-solutions

Job Description

Role: Network support engineer

Work Location: Windsor & Branston, UK

Contract Duration: 12 Months + extendable

Key skills: Knowledge and hands on experience on iBGP, eBGP, OSPF, STP, HSRP, F5 load balances

Key Responsibilities:

• Provide on-site technical support for network equipment, servers, and related infrastructure in data centers and office environments.
• Design, implement, and support enterprise LAN, WAN, and DC networks
• Ensure high availability, performance, and security of network infrastructure
• Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.
• Assist in network troubleshooting, including connectivity issues, hardware failures, and configuration support under remote guidance.
• Execute smart hands activities, including power cycling, patching, and device resets as per instructions from NOC or engineering teams.
• Maintain accurate documentation of activities, incidents, and changes performed on-site.
• Coordinate with remote network operations teams to resolve escalated issues promptly.
• Ensure compliance with customer security and operational standards during all activities.

Required Skills & Qualifications:

• L1/L2 experience in network operations and support or data center environments.
• Strong understanding of networks infrastructure (TCP/IP, routing, switching and dynamic routing protocols).
• Hands-on experience with network hardware (routers, switches, firewalls) and cabling standards.
• Ability to work independently and follow detailed technical instructions from remote teams.
• Ability to work independently on the deployments and transformations.
• Familiarity with ticketing systems like ServiceNow and ITIL processes is a plus.
• Excellent communication and coordination skills.

Preferred Certifications:

• CCNA, CCNP and administrator level certification on other OEMs or equivalent networking certification.
• Data Center or hardware vendor certifications (e.g., Dell, Cisco, HP) are an advantage.

Work Environment:

• On-site role at customer data centers and offices.
• May require flexible hours or on-call support for critical incidents.