Desktop Support Engineer

Desktop Support Engineer – Field Service & Workshop (Secure Site)

Location: Clyde, UK

Duration: ASAP - 1 year

Rate: £19/hr(Inside IR35) Via Umb

Clearance: Active SC Clearance or eligible to obtain

Role Overview

We are seeking an experienced Desktop Support Engineer to provide hands-on IT support within a secure environment, covering field service, workshop repairs, and asset management.

Key Responsibilities

• Manage and update service desk tickets, ensuring SLA compliance
• Perform hardware diagnostics, break/fix repairs (laptops & desktops)
• Manage IT asset stock, including in/out scanning and tracking
• Support vendor liaison for warranty repairs and parts
• Carry out secure disposal and locker replenishment tasks
• Identify and escalate service issues or improvements

Requirements

• SC clearance (or eligibility to obtain)
• Full clean UK driving licence
• 2+ years’ experience in PC field service or workshop environment
• Strong hardware troubleshooting and repair skills
• Willingness to join out-of-hours/standby rota
• HP/Dell accreditation (or willingness to train)