IT Support Engineer

IT Support Engineer Field Services (SC Cleared)

Location: High Wycombe area (covering surrounding sites)

Contract Dates: ASAP - 3 months(with a view to extend)

Pay Rates: 18.87/hr(inside IR35) via Umb

Role Overview

We are seeking an SC Cleared IT Support Engineer to join a field-based team providing on-site technical support across the High Wycombe area and nearby locations. Working within a hub-and-spoke model , this role involves a mix of device management, user support, and IT asset handling.

This is an excellent opportunity for a customer-focused engineer with solid technical and organisational skills, looking to work within a secure and structured environment.

Key Responsibilities

• Manage and update support tickets to ensure service levels are met.
• Perform asset management, including tracking kit movements in and out of local hubs.
• Carry out in-warranty hardware triage and repairs, coordinating with vendors where needed.
• Handle locker replenishments and equipment disposals in line with process.
• Distribute end-user devices and peripherals across regional sites.
• Conduct regular stock checks and maintain accurate records.
• Identify and report service issues or improvement opportunities to the team leader.
• Travel across the region (up to 90% of the time) supporting users at different locations.

Requirements

• Active SC Clearance (essential).
• Full, clean UK driving licence (required for regional travel).
• Basic IT knowledge and hardware troubleshooting experience.
• Excellent customer service and communication skills.
• Organised, proactive, and adaptable with a strong can-do attitude.
• Familiarity with ServiceNow or similar ticketing tools (preferred).

This is a great opportunity for an SC-cleared IT professional to support secure environments while gaining hands-on experience across multiple sites.