Information Technology Specialist

ServiceNow Specialist – Legal Operations / ITSM

Location: London or Manchester (Hybrid)

Salary: £55,000 – £75,000 BOE

Our client, a major UK law firm, is looking for a ServiceNow Specialist to strengthen its Legal Operations and IT Service Management capability. This role will suit an experienced ServiceNow professional who thrives on process improvement, automation, and service excellence in a complex professional services environment.

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

The Role

You'll lead the design, configuration, and optimisation of ServiceNow workflows supporting IT, HR, Risk, and Legal Operations. This is both a technical and consultative role, ensuring the platform delivers measurable value to internal stakeholders and clients alike.

Key Responsibilities

• Administer and enhance the firm's ServiceNow platform, including ITSM, HR Service Delivery, and custom legal workflows.
• Develop and deploy automation solutions to streamline matter intake, client onboarding, and internal support requests.
• Collaborate with IT, Finance, and Operations teams to align ServiceNow processes with firm strategy.
• Lead user training, documentation, and governance for ServiceNow adoption.
• Manage vendor relationships and evaluate new ServiceNow modules and integrations.

About You

• Strong hands-on experience configuring and supporting ServiceNow in a professional services or enterprise environment.
• Certified System Administrator (CSA) or equivalent qualification preferred.
• Understanding of ITIL processes, workflow automation, and service delivery principles.
• Excellent communication and stakeholder engagement skills.

This is an opportunity to make a tangible impact on how one of the UK's most respected firms delivers internal and client-facing services. The successful candidate will enjoy a supportive, tech-forward culture and clear career progression within Legal Operations and Transformation.