Information Technology Support Engineer (Hereford)

Job Title: IT Support Engineer (SC Cleared)

Location: MOD Hereford: Hereford - Hereford HR4 7DD

Contract Type: [Contract] until 28th of November 2025

Clearance Required: SC Clearance (Security Cleared)

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365 .
• Experience with Intel-based hardware and device maintenance.
• Proven break/fix support experience.
• Hands-on experience with hardware troubleshooting , rollouts , and deployments .
• Confident working with laptops , including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.

Ready to take the next step in your IT support career? Apply today to join a professional and fast-paced support team working on mission-critical systems.