Desktop Support Engineer

IT Field Engineer (On-Site, York)

Location: York (100% on-site)

Rate: £26.00 per hour (£208 per day via umbrella company)

Contract Length: 6 months

Overview

We are seeking a skilled and customer-focused Field Engineer to support our client on a 6-month contract based in York. This role involves providing hands-on technical support across a range of hardware, software, and network environments, primarily on customer premises.

You will play a key role in ensuring IT systems operate efficiently, are maintained to high standards, and deliver a seamless experience for end users.

Key Responsibilities

• Act as a Field Engineer for designated clients, supporting technologies including kiosks and service desks
• Provide support across desktops, laptops, servers, AV systems, and network devices
• Install, configure, and maintain hardware, software, and network infrastructure
• Perform IMAC activities (installs, moves, adds, and changes)
• Carry out preventative maintenance and system upgrades
• Test and certify PCs, networks, servers, and approved applications
• Troubleshoot and resolve technical issues, including follow-ups and escalations
• Schedule service visits and complete all required documentation
• Maintain excellent customer relationships and ensure high satisfaction levels
• Meet SLA targets and deliver timely, effective support
• Represent the business professionally in all client interactions

Key Requirements

• High School Diploma or GED (or equivalent)
• Technical certification or Associate Degree (preferred)
• 1-2 years' experience in a similar IT support or field engineering role
• Strong knowledge of hardware, software, and networking fundamentals
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently and manage workload effectively