1st Line Technical Support Analyst (Technical Support Engineer)

1st Line Support Engineer

📍 City of London | 🕒 Full-Time | 💼 On-Site

Iglu Tech Group is a leading UK provider of IT Managed Services, Digital Transformation, cloud applications, and business process automation. We deliver human-centric, tailored solutions to top organisations across the UK and London.

We’re expanding our team and looking for a proactive, detail-oriented 1st Line Support Engineer to join us in delivering exceptional customer service and technical support.

What You’ll Do

• Deliver fast, effective 1st Line technical support via our busy Service Desk
• Collaborate with 2nd Line Engineers on complex issues
• Perform software builds, hardware fixes, and upgrades on Windows and Apple devices
• Provide on-site support when needed
• Maintain clear, professional verbal and written communication with clients
• Ensure all tickets are updated in real time and resolved within SLA

What You Bring

• 2+ years in a 1st Line support role (MSP experience a plus)
• Strong customer service and communication skills
• Proficiency in:
• Apple and Windows desktop operating systems
• Microsoft Windows Servers, Exchange, Office 365
• Active Directory, Windows 7–10, Microsoft Office
• Hardware builds, Apple products, basic networking (IP, DHCP, DNS)

Desirable extra skills:

• Microsoft/CompTIA/CCNA certifications
• Experience with Datto RMM, Autotask PSA, InTune, Autopilot, SharePoint, Apple business manager, Jamf

What We Offer

• Competitive Salary
• Flexible Working Days (post-probation)
• 22 Days Holiday (25 after 2 years)
• Workplace Pension
• Training & Professional Development
• Qualification Incentives
• Regular social events

Requirements

• Based in our Kent office, located in Rainham - you must be able to commute to the office
• Valid, clean UK driving license

We’re innovative, people-focused, and driven by original thinking. If you’re ready to make an impact, we’d love to hear from you.

👉 Apply now and tell us why you’re the perfect fit