1st Line Technical Support Analyst (Technical Support Engineer)

Rainham, Kent | Full-Time | On-Site with Flexible Working (Post-Probation)

Iglu Tech Group is a leading UK provider of IT Managed Services, Digital Transformation, cloud applications, and business process automation. We deliver human-centric, tailored solutions to top organisations across the UK and London.

We’re expanding our team and looking for a proactive, detail-oriented 1st Line Support Engineer to join us in delivering exceptional customer service and technical support.

• Deliver fast, effective 1st Line technical support via our busy Service Desk
• Collaborate with 2nd Line Engineers on complex issues
• Perform software builds, hardware fixes, and upgrades
• Provide on-site support when needed
• Maintain clear, professional communication with clients
• Ensure all tickets are updated in real time and resolved within SLA

• 2+ years in a 1st Line support role (MSP experience a plus)
• Strong customer service and communication skills
• Proficiency in:
• Microsoft Windows Servers, Exchange, Office 365
• Active Directory, Windows 7–10, Microsoft Office
• Hardware builds, Apple products, basic networking (IP, DHCP, DNS)

Bonus Points For:

• Microsoft/CompTIA/CCNA certifications
• Experience with Datto RMM, Autotask PSA, InTune, Autopilot, SharePoint

• Competitive Salary
• Flexible Working Days (post-probation)
• 22 Days Holiday (25 after 2 years)
• Workplace Pension
• Training & Professional Development
• Qualification Incentives
• Annual Health Week
• At least 2 Social Events per Year

• Based in our Kent office, located in Rainham - you must be able to commute to the office
• Valid, clean UK driving license

We’re innovative, people-focused, and driven by original thinking. If you’re ready to make an impact, we’d love to hear from you.

Apply now and tell us why you’re the perfect fit