D365 Support Analyst

D365 Support Analyst

Permanent | £32,000 Salary on Appointment | Tewkesbury | Full Time | On Site (5 Days per Week)

A well-established organisation based in Tewkesbury is seeking an Information Systems Officer to support and enhance its Microsoft Dynamics 365 environment and wider business systems landscape.

This is an excellent opportunity for someone with experience supporting business systems who enjoys working closely with users, improving processes, and helping organisations gain greater value from technology and data.

The Role

Working as part of a collaborative IT and business systems function, you will provide first-line and second-line support for Microsoft Dynamics 365 users across the organisation. You will act as a key systems champion, helping drive user adoption, process improvement, and best practice usage.

You will also support configuration, testing, reporting, workflow improvements, and ongoing system enhancements, while liaising with both internal stakeholders and external suppliers.

Key Responsibilities

• Provide first-line and second-line support for Microsoft Dynamics 365 users
• Support system configuration, including forms, views, dashboards, reports, workflows, and security roles
• Work with departments to gather requirements and help shape future systems improvements
• Analyse existing workflows and identify opportunities for automation and process optimisation
• Deliver user training and create supporting documentation and guides
• Liaise with third-party suppliers and wider IT teams regarding escalated issues and enhancements
• Monitor system performance and contribute to continuous improvement initiatives
• Promote effective and standardised use of Microsoft Dynamics 365 across the organisation

About You

The successful candidate is likely to have:

• Experience supporting Microsoft Dynamics 365 or similar business systems
• Strong communication and stakeholder engagement skills
• An analytical and solutions-focused mindset
• Experience working with reports, dashboards, workflows, or system configuration
• An interest in process improvement and business systems optimisation
• Good organisational skills and the ability to manage competing priorities
• A proactive approach with a willingness to learn and develop

Experience with Microsoft Power Platform or Power Apps would be beneficial but is not essential.

Additional Information

• Permanent position
• Salary on appointment around £32,000
• Based in Tewkesbury
• Fully site-based role (5 days per week)
• Supportive environment with opportunities for training and development

To apply or find out more, please send you CV to (url removed)