D365 Support Analyst

Job Description

D365 Support AnalystPermanent | £32,000 - £40,000pa Salary on Appointment | Tewkesbury | Full Time | On Site (5 Days per Week)A well-established organisation based in Tewkesbury is seeking an Information Systems Officer to support and enhance its Microsoft Dynamics 365 environment and wider business systems landscape.This is an excellent opportunity for someone with experience supporting business systems (CRM or ERP systems) who enjoys working closely with users, improving processes, and helping organisations gain greater value from technology and data.The RoleWorking as part of a collaborative IT and business systems function, you will provide first-line and second-line support for Microsoft Dynamics 365 users across the organisation. You will act as a key systems champion, helping drive user adoption, process improvement, and best practice usage.You will also support configuration, testing, reporting, workflow improvements, and ongoing system enhancements, while liaising with both internal stakeholders and external suppliers.Key ResponsibilitiesProvide first-line and second-line support for Microsoft Dynamics 365 usersSupport system configuration, including forms, views, dashboards, reports, workflows, and security rolesWork with departments to gather requirements and help shape future systems improvementsAnalyse existing workflows and identify opportunities for automation and process optimisationDeliver user training and create supporting documentation and guidesLiaise with third-party suppliers and wider IT teams regarding escalated issues and enhancementsMonitor system performance and contribute to continuous improvement initiativesPromote effective and standardised use of Microsoft Dynamics 365 across the organisationAbout YouThe successful candidate is likely to have:Experience supporting Microsoft Dynamics 365 or similar business systems (CRM or ERP systems)Strong communication and stakeholder engagement skillsAn analytical and solutions-focused mindsetExperience working with reports, dashboards, workflows, or system configurationAn interest in process improvement and business systems optimisationGood organisational skills and the ability to manage competing prioritiesA proactive approach with a willingness to learn and developExperience with Microsoft Power Platform or Power Apps would be beneficial but is not essential.Additional InformationPermanent positionSalary on appointment around £32,000 - £40,000paBased in TewkesburyFully site-based role (5 days per week)Supportive environment with opportunities for training and developmentTo apply or find out more, please send you CV toTPBN1_UKTJ