Information Technology Support Analyst

Job Title: IT Support

Job Type: Contract

Duration: 6 Months

Location: Cambridge, UK

This role is working with a consumer electronics company.

This role would begin as part time as 3/4 hours per day on-site, and then will be looking to go full time on-site around July time.

Key Responsibilities:

Set up and configure Windows laptops

Troubleshoot proxy issues and manage rules via GUI

Troubleshoot Windows, Outlook, and other common software

Deliver induction sessions for new starters

Manage assets via the Service Desk Portal

Log and respond to incidents/requests using the IT Helpdesk platform

Create and manage user accounts

Administer security tools (e.g. NASCA, ESCORT)

Write and maintain user-facing FAQ/How-To guides on Confluence

Provide one-to-one support where necessary

Investigate incidents proactively and resolve issues on affected systems

Identify root causes of incidents and communicate updates to users

Coordinate with the centre’s IT Engineer to test system changes

Ensure sufficient IT stock is available to support the centre’s needs

Skills and Experience:

Experience with Windows and Linux operating systems

Knowledge of Symantec Antivirus

PC installation, setup, and troubleshooting

Basic understanding of Active Directory

Networking knowledge (TCP/IP, DHCP, DNS)

Understanding of firewalls and proxy servers

If you’re interested in learning more, please reach out to daniel@microtech-global.com