IT Service Desk Technician Apprentice
Motor Parts Direct is seeking a proactive and hands-on Apprentice to join our dynamic IT Service Desk. With a network of over 184 branches and 16 distribution centers, our IT team is the backbone of the company. In this role, you will be the "go-to" person for hardware and workspace technology.
Role
Key Responsibilities:
- First-Line Support: Act as the friendly first point of contact for colleagues experiencing technical issues via phone and email
- Hardware Setup: Assist with unboxing, setting up, and deploying new laptops, desktops, and mobile devices for staff
- Troubleshooting: Learn to diagnose and fix common faults with printers, screens, and computer accessories
- User Accounts: Learn to administer user access and passwords using Microsoft 365 and Active Directory
- Connectivity: Assist the team in checking basic network equipment (routers/Wi-Fi) to ensure branches stay connected
- Asset Management: Help track our IT equipment and ensure the workshop is organised
Required Qualifications/Skills (The Essentials):
- A passion for technology: You genuinely enjoy using computers and are curious about how they work
- Communication: You can speak clearly and politely to colleagues who might be stressed about a technical problem
- Basic Digital Literacy: Comfortable using Microsoft Windows and standard Office apps (Word/Excel)
- Reliability: Punctual, organised, and ready to learn
- Problem Solving: You enjoy fixing things and have a "can-do" attitude
Preferred Qualifications/Skills (Nice to have, not required):
- Experience fixing your own PC, gaming console, or family member’s laptop
- Any previous exposure to Microsoft 365 or Windows 10/11 settings
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
- Potential full-time position for the right candidate after completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday (8.30am - 5.00pm) Shifts TBC
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 2nd March 2026
- Start Date
- Monday, 9th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Tech Savvy
- Passion for IT
- Troubleshooting
- Hardware and Software
- Motivated
- Can do attitude
- Willingness to learn
Qualifications
- English GCSE, grade 4/C + (Essential)
- Maths GCSE, grade 4/C + (Essential)
About the Employer
motor parts direct limited
Motor Parts Direct first opened it's doors in Kettering in 1999. We have an experienced, friendly team in every branch ensuring expertise in supplying the right part for your car. Despite the pandemic, 2020 was one of Motor Parts Direct’s busiest years with the opening of 20 new branches and no plans to stop there! We believe that our level of service provided within the motor industry should be experienced by as many people possible.