End User Support Specialist (Oxfordshire)

Join our team in Oxford as an End-User Support Engineer and play a crucial role in ensuring our employees' technology runs smoothly. You'll be the go-to person for technical assistance, providing essential support for our internal users.

What you'll be doing:

• Efficiently manage and resolve user-reported IT incidents related to hardware, software, and network issues, utilizing Jira for logging and tracking.
• Provide hands-on hardware support , including setup, configuration, troubleshooting, and upgrades for workstations, laptops, printers, and phones.
• Support software applications through installation, configuration, troubleshooting, and license management.
• Address network and connectivity challenges , including Wi-Fi, VPN, and remote access for our distributed team.
• Manage user accounts and access , ensuring appropriate permissions and resolving authentication issues.
• Develop and maintain clear technical documentation and knowledge base articles for common issues.
• Support new hires with onboarding and provide ongoing user training on IT systems and tools.
• Implement and maintain system and software updates and security patches.
• Contribute to the implementation of security best practices and assist with compliance requirements.
• Monitor system performance and implement optimizations for speed and reliability.
• Track service desk metrics and contribute to reporting on support activities.
• Provide end-user support for IT projects , including testing and deployment of new systems.
• Assist with data backup and recovery processes.

We're looking for someone with:

• Proven experience in an end-user support role.
• Strong problem-solving and analytical skills.
• Familiarity with IT ticketing systems (Jira experience is a plus).
• Solid understanding of hardware, software, and networking principles.
• Excellent communication and interpersonal skills.
• A proactive and customer-focused approach.

Ready to contribute your technical expertise to a supportive and dynamic environment in Oxford? Apply now to join our EUS team!

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