Sales & Service Administrator

Role Overview:

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Administrator to be a key part of our team, representing proAV, taking full responsibility for providing administrative, operational, and strategic support, working collaboratively with both internal teams and external partners.

This is an exciting opportunity for an exceptional, experienced Administrator to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

Sales Support:

• Assist the sales team with preparing quotations, proposals, and sales documentation accurately and on time.
• Prepare sales reports, pipeline updates, and dashboards for the sales team.
• Monitor and track account activities, deliverables, and deadlines to ensure performance standards are met.
• Collaborate with internal teams (e.g., sales, project management, service delivery, and service) to ensure timely communications.

Sales Service Support:

• Contribute to service documentation: asset lists, service catalogues, and ongoing service activities.
• Support onboarding by preparing handover documentation, updating CRM/service records, and ensuring all required contracts, assets, and support information are in place.
• Support renewal proposals as required.

Cross-Functional / General:

• Create and maintain CRM records (sales, projects, and service sales).
• Ensure adherence to company policies and processes in both client and internal environments.
• Liaise with warehouse teams, finance, suppliers, and logistics as required.
• Act as first point of contact for administrative queries across sales and service teams.
• Ensure consistency of data across CRM, service platforms, and internal trackers.
• Coordinate handover documentation from sales through to service.
• Provide general administrative support, including meeting minutes, trackers, and shared folder/SharePoint upkeep.

Requirements:

• Proven experience in sales administration, sales support, or a similar administrative role.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems.
• Ability to communicate effectively with stakeholders at all levels across the organisation.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organisational and multitasking abilities.
• Team-oriented with a proactive, problem-solving mindset.

Hours of work:

40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday.

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.