Application Support Manager

The role is for an Applications Support Manager/Systems Consultant. The job description for the related substantive post is below but the role will require specialist knowledge of Total Mobile Connect and ideally NEC Housing in order to resolve configuration issues and lead on implementation of van stock on Connect. The role will involve product lead support at the Frensham Street depot.

The Applications Support Manager/Systems Consultant is responsible for the leadership and delivery of services and underpinning applications relating to one or more of the corporate applications or technical specialisms within the portfolio that they operate, in this case Asset Management Applications, primary for Total Mobile Service Connect.

They will operate as part of a team of specialist applications team delivering related services and supporting the underpinning applications in the portfolio, as well as ensuring services are continually developed & improved. They will ensure that an effective service is provided across the portfolio by the team as a whole by covering and supporting colleagues when they are off work and ensuring they have sufficient base knowledge in other systems to do this. They will share their knowledge, through documentation and other means, with colleagues in the team to support this aim. They will manage key stakeholders in Asset Management and within Technology to lead the future development of the applications portfolio.

The Application Support Manager will have detailed specific technical knowledge in Asset Management systems, and significant experience managing such systems. They will be confident working with data and using SQL to manipulate and report upon data held in corporate systems.

Responsibilities

• Ensures that applications are operating efficiently and effectively as required by the business
• Provides an effective service to the user community, ensuring that tickets, issues and requests are responded to promptly and resolved.
• Leads and follows best practise approaches, ensures Applications are well documentation and knowledge is shared so that there is adequate cover for key systems.
• Assists in the project-management of upgrades and new applications for business applications, ensuring that users business requirements are met and that changes are appropriately controlled and tested. Assists in the development and rationalisation of applications in line with IS Strategy of the Council.
• Works effectively with a wide range of colleagues and external people in bringing their leadership and technical skills to bear in resolving issues and proactively managing systems. Liaises with service managers and senior leaders, as well as other colleagues to ensure requirements are well understood and being delivered upon with minimum disruption
• Provides informal training, support and advice to users of business applications if required, including technical, tools and appropriate use of data
• Ensures that relevant Programme Leads, Heads of Service and other senior colleagues are appropriately briefed on the progress of work including issues and proactive work ; escalating to the Programme Lead (Housing and Asset Management) and other colleagues as needed
• Manages and prioritises their own work and that of others, actively seeking out opportunities to enhance their contribution to the work of the Team. Follows professional development to keep their skills up to date.
• Any other reasonable duties that are in broad line with the role described as requested by the Programme Lead (Housing and Asst Management).

Technology & Digital Services (TDS) sits within the Finance division. TDS provide a joined up service to the business delivering change that affects where and how staff work and what they do. We are a highly valued partnering service that enables the business to transform themselves and the services they deliver in a collaborative way in accordance with the councils Digital Strategy. In that context, IT & Digital Services is striving to deliver the following vision:

• Support and enable Southwarks digital vision
• Position IT and Digital as a strategic enabler
• Deliver a customer centric service
• Deliver an enterprise IT function which is modern and reliable, offering multi-speed IT capability

The Application Support Manager will play a key role in enabling the delivery of this vision.

Knowledge, including educational qualifications:

Strong knowledge of a major corporate systems (or multiple

smaller systems) in use by the council, or strong specialist

technical skills in a key applications field (such as GIS or reporting systems)

Good understanding of the principles of IT operational best practice such as ITIL

Degree Qualified or equivalent

Experience:

Experienced in collaborating effectively with a broad range of staff

and other stakeholders, including senior managers. Builds trust to foster collaboration. Able to manage supplier relationships

A clear and effective communicator to staff at all levels;

Experienced in writing effective documentation and providing presentations to share knowledge